Cat places credence on customer value

As the world’s largest construction and mining machinery manufacturer, Caterpillar provides a wide range of operational and business support services.

The industry’s largest dealer network knows success ultimately comes directly from helping its customers achieve it on your own terms, while meeting your mining operation’s unique challenges.

Cat dealers offer support for any stage of your equipment lifecycle: cash flow, maintenance planning, fleet monitoring, repairs, rebuilds and more. For customised solutions that combine these services — in a package built for your operational needs — consider Customer Value Agreements (CVAs).

These tailored plans help you keep fleets moving and get the most from your equipment throughout their lifecycles. With flexible price options, built-in cost controls and a range of guarantees, dealers can shape a CVA to provide convenience and results for your business.

Equipment lifecycle management hinges on two factors: lowering costs and increasing uptime. How you achieve these goals depends on your mining operation. That’s why your Cat dealer will work with you to find the right plan, within budget, to maximise equipment performance, cost-efficiency and overall value.

The process begins with choosing a CVA option:

  • Maintenance CVAs deliver the right products at the right time, with Genuine Cat Parts to extend component life up to 50 per cent. Choose scalable options, from kits for do-it-yourself maintenance to flexible labor/component assurance programs.
  • Component CVAs ensure costs are controlled and predictable, with cost-per-hour guarantees for undercarriage, ground engaging tools or hydraulic hose/couplings. You pay for the life your component achieves, so you guarantee a target cost-per-hour.
  • Powertrain Guarantee CVAs for wheel loaders and mining trucks offer protection and assurance after the standard machine warranty expires. With the right parts for planned maintenance, these plans offer options for do-it-yourself service or trained dealer labor.

Each plan adapts to help you do more work with lower, more predictable costs –– controlling cash flow while getting you support specific to your operation. By working with your dealer to develop your CVA, you get dedicated time and attention from mining equipment experts, plus access to key equipment health information, predictable costs and price options that work for your business.

Caterpillar has a long history of providing innovative service solutions to mining operations like yours. CVAs continue that aim with flexible options to help you produce more in less time. Work with your dealer or visit today.

To keep up to date with Australian Mining, subscribe to our free email newsletters delivered straight to your inbox. Click here.