Leveraging augmented reality for remote technical support

Machine downtime hurts. Every minute that slips by with a machine unable to operate impacts the bottom line. It’s no surprise mines and manufacturers are looking for the most efficient way to get the support they need to deal with downtime and repairs.

Using an augmented reality application with live video feed, an experienced technician can view your equipment in real time and provide specific, detailed directions for repairing the hardware. 3D spatial notations can even be made on the screen, so you know exactly which component of the machine needs attention.

Rockwell Automation has added Live View Support™ to its TechConnect℠ offering for all customers. Live View Support, powered by FactoryTalk® InnovationSuite Vuforia® Chalk™, enables remote support engineers to more effectively troubleshoot and resolve issues.

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