Shape your plan for real results. That’s a CVA.

Cat Customer Value Agreements (CVAs) are flexible ownership plans — tailored by your dealer — to help you get the most from your equipment.

As the world’s largest manufacturer of construction and mining machinery, Caterpillar provides a wide range of operational and business support services for mining customers. As the industry’s largest dealer network, Cat knows success ultimately comes directly from helping its customers to achieve ongoing success on their own terms, while meeting their operation’s unique challenges.

Cat dealers offer support and solutions for any stage of your equipment lifecycle management: cash flow, planning maintenance, fleet monitoring, repairs or rebuilds and more. For customised solutions that combine a number of these services — in a package that can be tailored to specific operational and business needs — Cat dealers offer Customer Value Agreements (CVAs).

A lot goes into equipment lifecycle management: cash flow, planning maintenance, managing a fleet with high production. What if there was an easy solution to get support from your Cat dealer and keep your bottom line growing? These tailored plans help to maintain equipment, keep fleets moving and get the most from your machines throughout their lifecycle.

With flexible price options, built-in cost controls and a range of guarantees, Cat dealers can shape a CVA to bring convenience to your work and results to your business. If you choose Cat equipment for industry-leading quality, this is the ownership plan to discover unmatched service and support.

Equipment lifecycle management hinges on two factors: lowering costs and increasing uptime. As a mining company, you know that how your business achieves these goals depends on the particular makeup of your operation. That’s why your Cat dealer will work with you to find the right plan, within your budget, to maximise your equipment’s performance, cost-efficiency and overall value.

The process begins by choosing from a number of CVA options:

  • Maintenance CVAs deliver the right parts at the right time, with Genuine Cat Parts to extend component life up to 50 per cent. Choose scalable options, from delivered kits for do-it-yourself maintenance up to flexible dealer labor and component assurance programs.
  • Component CVAs ensure costs are controlled and predictable, with cost-per-hour guarantees for your undercarriage, ground engaging tools (GET) or hydraulic hose and couplings. You pay for the life your component achieves, so you don’t just hope for a target cost-per-hour — you guarantee it.
  • Powertrain Guarantee CVAs for large wheel loaders and mining trucks offer valuable protection and assurance after the standard machine warranty expires. Anchored with the right parts for planned maintenance, these plans are flexible with options for do-it-yourself service or trained dealer labor.

Each plan is flexible and tailored to help you do more work with lower, more predictable costs. It’s about controlling cash flow and getting support specific to what your operation needs. While every plan comes with options to fit your operation — each CVA is rooted in four key value areas:

Hassle-Free Maintenance features genuine Cat parts delivered right on schedule, right to your location.

Security of Expert Dealer Support includes component assurance to reduce risk of unplanned costs on covered repairs.

Peace of Mind of Equipment Health Management provides you with machine alerts and information, as well as inspections and fluid health monitoring.

And Hassle-Free Ownership means your CVA preferences are part of one flexible plan, with options for a cost-per-hour payment structure.

By working with your dealer to develop your CVA, you get not only get dedicated time and attention from mining equipment experts, but you also get access to key equipment health information, predictable costs and price options that work for your business.

Caterpillar has a long history of providing innovative service solutions to mining operations like yours. CVAs continue that aim with flexible solutions to help your operation produce more in less time every day — while helping the success of your entire business. Learn more by working with your dealer or visiting today.

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