As the industry shifts from a construction phase into an era of production, the focus has shifted towards efficiency.
Miners are now looking to more and more out of their equipment; using it smarter, maintaining it and keeping the machine in peak condition is crucial.
Which is why more OEMs, and official distributors are focusing on their aftermarket service.
Speaking to Sandvik, they told Australian Mining that around 75 per cent of Sandvik’s staff worldwide dedicated to customer support, and an aim to increase efficiency in the area.
With this life of operation approach to machinery in mind, Hastings Deering, an official Caterpillar dealer, has introduced a new Longwall Service agreement for coal miners in Queensland.
According to the company it is “an end-to-end service solution, specifically tailored to the needs of the individual customer”.
“They are designed to reduce business costs by maximising the efficiency and life of equipment through carefully planned, tailored maintenance regimes and access to around-the-clock technical support,” Hastings Deering said.
Adrian Carney, Hastings Deering executive general manager of mining, explained that “our customers tell us they want overhauls on time, on budget, and to be back producing at full capacity as scheduled, and that’s exactly what they can expect from a Longwall Service Agreement”.
“Whether a customer wants a dedicated specialist 24/7, large scale equipment overhauls or something in between, every aspect of these Longwall Service Agreements are flexible,” he said.
Carney went on to say that the feedback from customers had to date been positive.
“Taking the option of a priority agreement gives customers access to the Hastings Deering Underground Service Centre – the only fully integrated underground mining service centre in Queensland,” the company said.
“Customers also gain access to the Hastings Deerings Expanded Mining Product Service Facility in Mackay, which uses cutting-edge technology to monitor equipment and deliver up-to-date critical operational and maintenance information.”
Carney added that the company’s recent investment in the service facility means that it is the only one in the region that can diagnose, service, and repair PMCDs, PMCRs, and EVO longwall shearer components in-house.
“Our technicians can provide Code C and Code D overhauls for Cat shearers, AFC CST gearboxes, conveyors, and can service multiple roof supports at any one time,” Carney said.
“We have also made a significant capital investment on a new EVO testing lab; so the service facility is specifically designed to minimise downtime and return equipment that’s ready to be at its most productive from the next block.”
Hastings Deering went on to say the Longwall Service Agreements are tailored to individual businesses, and range from single overhauls through to multi-year agreements.
Longwall specialists are also provided to co-ordinate overhauls, from program scoping through to commissioning, as customers receive real time job tracking information against their project critical path.
The Underground Service Centre and Expanded Mining Product Service are AS3800 certified and SIO9001 compliant.