Komatsu has launched a new range of components solutions to provide increased customer support.
According to the company, the expansion of its current range of components solutions has been designed to meet customer needs for lower cost alternatives in component management across the quarrying, construction, utility and mining sectors.
There are now six tailored options available, covering the purchasing of new components; remanufacturing of components; the Komponent Exchange, where single components or components across an entire fleet can be changed out using a remanufactured product with a variable cost of repair based on the condition of the returned component and with the flexibility to choose between a customised scope of work or leveraging Komatsu quality standards as well as the ability to re-use the customer’s ‘own iron’; a rebuild or a rapier and return option; and continued support for purchasing used components.
According to Tom Zube, Komatsu Australia’s general manager Product Management Components, all Component Solutions offerings are now covered by Komatsu’s extended warranty.
“This offering is an important contributor to Komatsu’s vision to become indispensable to our customers by providing Komatsu quality and the productivity, reliability and safety that is built into every Komatsu process,” Zube said.
“This expansion of Component Solutions is part of our commitment to better serving the needs of our customers across all industry sectors.
“However, we also recognise that in today’s changing market, there is a risk that customers may continue to stretch components past the recommended point at which they should be replaced, in an effort to reduce costs.
“This creates the potential for undue wear or damage to components, leading to more expensive repairs, reduced efficiency and even a risk to safety,” he said.
“Our solution is to take our product range and component offerings and delivering them in a different way; Komatsu Component Solutions offers a way for customers to best determine which option best suits them.”