The mining industry around Mackay can look forward to a new level of customer service for heavy machinery, with a new Komatsu customer support facility opened last week.
Mayor of Mackay Deirdre Comerford opened the new facility in Paget on May 1, just 10 months after the site’s ground-breaking ceremony nearly one year ago, cutting the ribbon to the facility and commemorating the even with the planting of a pine tree, the Japanese namesake of Komatsu.
Mayor Comerford said the opening of the new facility was a milestone event, not only for the local community but also for Komatsu, and that it was fantastic to have the managing director and regional manager for Komatsu Australia present for the opening.
“I’m delighted that they’ve chosen to invest further in Paget, because they’re showing real commitment to our economy, and to future growth, so they’ll position themselves well for when it [the mining industry] picks back up,” she said.
“The facilities that they now have on offer, that shows me a real commitment, when your prepared to put 12 million in spare parts in your facility, you’re trying to service your customer, when they’ve got about 9 loads a day going out, so they’re really trying to meet their customers’ needs.
Mayor Comerford expressed her admiration for new fuel saving measures that will be implemented in machinery that goes through the new service centre.
Here in the Paget plant they’re producing pieces of equipment here that have reduced fuel consumption by 30 per cent, and the corresponding greenhouse gas emissions, and that’s the only place that it’s happening in the whole of the world, in Paget.”
The new Mackay customer support centre, built on 1800 square metres, includes a parts warehouse that is close to double the size of theexisting Mackay facility, a service workshop for ultra-class mining and construction class equipment, a large size track press for servicing the largest dozers and diggers, full washbay facilities, as well as a 30 tonne gantry crane.
Komatsu said the centre is designed to the highest safety and environmental standards, and is part of a nationwide expansion program currently being undertaken by Komatsu, to increase capacity and capability at the Komatsu sites around Australia.
Komatsu Australia’s Queensland general manager Dean Gaedtke said equipment to be serviced at the Paget site includes Komatsu 960E ultra-class dump trucks, of which Central Queensland has the largest population in the world.
Gaedtke said the plant also services and supports WA900 and WA1200 wheel loaders, and up to PC8000 mining shovels, as well as all other sizes of Komatsu mining and construction equipment.
“Our new Paget customer support facility is a major investment in our ability to better service our mining and construction industry customers throughout Central and North Queensland,” Gaedtke said.
“As far as we are concerned, it’s a real vote of confidence in the Central Queensland mining industry, and indicates that we believe there is a long-term, stable future for the region.”
Komatsu Australia’s managing director and CEO Sean Taylor said that over the past two years Komatsu’s customer support capabilities have been significantly increased.
“This regional expansion program allows us to provide the highest levels of support and service for our mining and construction customers into the future, not only for Queensland, but right across Australia and New Zealand,” he said.
The company is currently engaged in a major expansion of its service and support facilities in Queensland, which now employs a total of 580 staff.
The facility in Mackay is the latest part of Komatsu’s ongoing expansion in Australia, a program which started with the opening of its flagship mining facility in Wacol, near Brisbane, in 2012.
This year Komatsu will be opening several new facilities, including a service and rebuild centre in Port Hedland, a world-class parts distribution centre in Perth, and a new national head office at Komatsu Australia’s existing Fairfield assembly and warehouse site.